Practice Management for the Veterinary Team, 4th Edition (Front Office, Operations, and Development)

Learn the art of leading a successful veterinary practice! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition, covers critical practice management subjects such as team leadership, inventory management, appointment management, team development, and providing an exceptional client experience through solid communication techniques. This edition includes revised and updated chapters on leadership, the veterinary team, professional growth and development, and medical record management. New to this edition are chapters covering telehealth and practice management software. This complete guide to veterinary practice management features step-by-step instructions, making it easier to learn essential practice management tasks.

Περιεχόμενα:

Section I: Veterinary Practice Team and Development 1. The Heart of Veterinary Medicine 2. The Leadership Team 3. The Veterinary Team and Front Office Procedures 4. Human Resources in the Veterinary Practice 5. Veterinary Ethics and Legal Issues 6. Professional Development 7. Telemedicine 8. Practice Integrated Management Software 9. Medical Records Management Section II: Veterinary Operations 10. Appointment Management 11. The Client Experience 12. Marketing 13. Inventory Management 14. Controlled Substances 15. Safety in the Veterinary Practice 16. Finance Management 17. Strategic Planning Abbreviations Glossary