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Table of contents
Foreword ix
Preface xi
Acknowledgments xv
About the Companion Website xvii
Part I Introduction 1
Advancing Person‐Centered Care 1
Person‐Centered Care Changes an Organization’s Culture 5
External Influences for Person‐Centered Care 11
Values, Vision, and Mission for Person‐Centered Care 13
Summary 20
Part II Policies 21
Introduction to Policies and Procedures 21
Policies for Person‐Centered Care 24
Procedures for Person‐Centered Care 30
Policy Examples for Person‐Centered Communities 36
Summary 41
Policies 42
Part III Work Force 45
Direction for Successful Performance 46
Writing Job Descriptions 48
Interviewing and Hiring New Staff 51
Introducing New Team Members to the Organization 56
Performance Appraisals 61
Enhancing Communication 65
Tips for Effective Huddles 66
Quality Initiatives for Person‐Centered Care 69
Team Member Appreciation 70
Ensure Transparency Through Open‐Access Documents 72
Summary 72
Job Descriptions 73
Appendix 1 75
Appendix 2 141
Index 429